Vol. 6: Issue #8: Letter #108 (Previous
newsletters available in archives
on web site)
‘Twas A Dark and Stormy Night… (part
a Dark and stormy night outside, following a hot
muggy day in August, but inside polite laughter
and camaraderie everywhere…the aftermath that follows
enjoying good food with close friends.
dinner, the conversation by turns had
included subjects ranging from children to the
local schools…from war to politics. This
being a working class group, everyday concerns
such as escalating gasoline prices, tuition,
traffic problems also shared in the conversation.
At one point someone
mentioned having had trouble getting their air conditioner repaired. Seems
like nearly everyone in the group had a horror story about service (or lack of)
from the big box stores like Home Depot and Lowe’s to the local HVAC contractor.
One couple described
the discomfort of living a week without cooling while some part was trying
to be located. Another complained about the employees who had been repairing
their unit and then disappeared for a week. Another complained about the mess
the people left when they completed the repairs. Seemed like everyone had a gripe
about unrealistic costs, unfulfilled promises and unreturned phone calls.
Finally, having spent
so much of my life in the HVAC industry, I couldn’t help but make
my contribution…and I prefaced my remarks by reminding those present of
Pogo’s famous saying “We have met the enemy…and he is us”.
I said that while it
was a “given” that everyone wanted top rated services and
products, in my opinion, most people either (1) didn’t want to pay the
price for quality or (2) they were either incompetent or too lazy to assure themselves
of getting what they wanted.
After the gasps and protests had
subsided, I asked them how many of them when getting a price on some home improvement
usually took the lowest price bid without really making a comparison both of
the product offered and the contractor offering it.
If you insist on getting
bids, I said, then you’re probably better off taking the highest
bid as that contractor might at least have enough included in the price to give
you what you are expecting. Unfortunately, the old saying of “you get what
you pay for” doesn’t apply any more (if it ever did). One thing you
can count on however is that while you may not get what you pay for, it’s
a cinch that you’re not going to get any more than you pay for.
In my opinion, I continued, I
would forget about getting bids. Ask around…do some background checking…begin
by reading the article on our website entitled “How To Choose a Quality
you have found a contractor that you have confidence
in and he has submitted you a price and if it’s more than want to pay, ask
what can be done to bring it down. But don't expect someone else to give you
the same job at a lower price and then expect top-notch quality. Some contractors
have learned that the easy way is to win a job by quoting a price so low they
can't possibly make any money and then once they land the job, cut corners or
pile on extras in order to make a buck.
So how can you
distinguish between the legitimate contractor and the scammer BEFORE you
spend your money? Well, here is one way. Find out EXACTLY what they propose to do
and get it in writing! Don’t be reluctant to ask for a list of “satisfied” clients.
Don’t be satisfied when you ask a question about something that is unclear
or has been omitted from the bid with the response “Oh, we do that to”.
If it is not in the bid in writing, bet the farm it won’t be done.
a second way. See if they have a website
and visit it. See at your leisure and convenience,
without any sales pressure, what they have to
offer in the way of services, equipment and warranties.
Does the website offer the exciting promise of
improved personal comfort and convenience or
just the same tired, old systems just
as they were in the mid 1900’s?Today, “Technology
and HVAC” are inseparable. Click
here to see one of the most comprehensive
websites found anywhere on the web.
a 3rd way. Does the contractor think enough of your personal health, comfort
and convenience, to provide free, periodic, helpful information for the optimum
performance of your HVAC system like this newsletter?
a 4th way. Does the contractor specialize
in, and offer such amenities as extended warranties,
preventative maintenance, and seasonal tune-ups
or are they only interested in selling you new
equipment. What follows is a sample of what we
you’ve read our last several newsletters, you
know that our seasonal discounts for the all
important service that prepares your equipment
for another hot, humid summer is currently in
effect (03/15/05 to 05/15/05). We again call
your attention to the sliding scale discounts
for early registration. Unfortunately, the time
period for the whopping 40%, and 30% discounts
has expired but there
are still 18 days remaining to get the 20% discount
(which isn’t bad) and remember,
there is still an extra discount when you make
your reservations on line.
On line reservations can
be made by clicking
here. The cost of the "check-up/tune-up" is a small price to pay
for superior equipment performance and that also results in lower energy bills
and extended life. Remember, THE MAJOR CAUSE OF EQUIPMENT FAILURE IS INADEQUATE
18 days remaining to get the 20% discount. Do
It Now! Click
2nd Generation President
Phone #: 757-468-5800
Fax #: 757-468-5805
Web site: http://www.climatemakers.com
"Your family's indoor comfort is our family's
P.S. Now you
can see for yourself, the professional response your call for services generates
(and the response you can expect), by clicking
here to see our recently updated overview of operations.
200+ page website is constantly being updated to add content and to make it easier
to navigate…so that you can find answers to your questions about HVAC,
quicker than ever before. Visit it often.
if you have any questions about the HVAC system in your house; how
we can be of better service to you, or about our web site, please email
them to me. I'd like to hear from you. Our newest web page, "Testing
Your HVAC IQ", is an online test of your knowledge about Heating
and Air Conditioning and has just been posted. You are especially invited
to visit it by clicking
Thermostat. Automatically regulates the heating/cooling in
your house to suit your lifestyle. Click
here to find out how.
Air Cleaner. Removes dirt, dust and pollen to improve
your health. Click
here to find out how.
moisture to the air in the winter. Click
here to find out how.
System. Saves even more energy as it increases or decreases the
heating/cooling in those rooms where and when it is not needed. Click
here to find out how.
Need more HVAC information? We've
got a FREE website full of it. Click here.