 Since it’s inception over a half century ago, Climatemakers has always placed heavy emphasis on “knowledge and service”. Even though our work initially was primarily in new construction in an extremely competitive environment, we believed then as we do now, that “knowledge and excellent service” would be the things that would set us apart from all the other “wanna be’s”. It was really “tough sledding” in those early days, when anyone with a pickup truck and a pair of pliers, a screwdriver and a wrench could call himself a heating contractor.
Someone once said “that the future is only the past, coming in a different door, wearing different clothes”. 50+ years ago, it was unskilled, untrained “wanna be’s”…today, it is the “big box” stores. We can’t hope to match their advertising budgets or store traffic but we have found out as surely today as yesterday, that “knowledge and excellent” service still sets us apart, just as it did a half century ago.
Someone else also said, that you may think you are in the automobile business, the grocery business, or the HVAC business, but in truth, we are all in the “People Business”…and we long ago recognized, that our strongest and most valuable asset would always be our employees. Over the years, we’ve constantly selected and trained hundreds of employees in our continuing effort to develop the Perfect Technician. Here are some of the things we look for and insist upon:
1. Clear background check and drug-free…He won't be smoking or using any bad language around you either… his whole family…wife, kids, parents and dog are all so proud of him!
2. Courteous and professional. He respects and protects your home by using drop cloths, wearing gloves and shoe protectors as he goes about his job of “making the weather behave inside your house 365 days of the year”. He will always remove any trash or debris from the site as it is his expressed goal to leave your residence in better condition than when we arrived.
If a picture is worth a thousands words, then we think this graphic will help you visualize our Perfect Technician even better …and help you understand why Climatemakers has been the HVAC contractor of choice, for so many thousands, over so many years.
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Expert Training. |
Neatly Uniformed. |
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In his head, he knows
more about your
HVAC system than he does about his wife. |
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Company and employee names easily recognized and identifiable. |
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| In His Right Hand. |
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| Clipboard with all the details of your problem based on a computer generated history of your unit. |
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| On His Belt. |
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| In addition to the typical tools*, he carries a cell phone to keep in touch with the office, so his next house knows exactly when to expect him. |
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In His Left Hand. |
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A drop cloth to protect your floors And fine furnishings. |
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On Both Hands. |
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Gloves, To protect your walls and any thing he touches. |
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On His Feet. |
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Slip-on shoe
covers
so that
nothing gets
tracked inside
your house. |
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| * Each Service Technician carries specialized tools to perform repairs and diagnostic troubleshooting. |
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Not Pictured. The 57 varieties of other technicians who were interviewed for his job, but did not meet Climatemakers strict standards. Guess who they are working for now (our competition?).
While Climatemakers main objective is to provide to our customers, the optimum HVAC services possible, our  secondary goal is to provide through our website and newsletters the best most complete information available in order that you may be fully informed.
Right now, while it is fresh in your mind, do you have any suggestions as to how we can improve our newsletter, our website or do you have a subject you would like to see discussed in a future newsletter? It’s real simple…just click here. I value the feed back from our customers so highly that I personally read every corporate email and would love to hear from you.
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