Recently, one of the visitors to our website must have stumbled across the web page we wrote commemorating our 50th anniversary back in 2003, when we listed 51 reasons (one for each year and 1 extra) for doing business with Climatemakers (click here to review) and they made the comment that it must have taken a lot of thought and effort to make such a list.

     With as much modesty as I could muster, I replied that “when you have listened to (and seen) as many things go wrong with HVAC systems due to neglect and/or poor, inadequate service by companies that either don’t know (or don’t care) as we have in our 55 years experience, that I’ll bet I could give you a hundred reasons, why it is more advantageous to do business with us than any other company”.

     I never dreamed the visitor would take me up on my remarks, but they did…so here’s the list and if you read it carefully, we’ll help you discover a new meaning of customer satisfaction…especially if you have ever been dissatisfied with the HVAC company you previously used...dirty fingerprints on the wall...greasy spots in the driveway...oil smudges...trash left behind etc, read on:

About Us:
	1.	We have real offices, staffed by real people that answer our phones during the day.
	2.	Our offices are properly staffed to meet the demands of our workload.
	3.	Our office hours are: Mon-Fri, 8am-5 pm; Sat 8am-12 noon.
About Our Services
	4.	For working families, our service technicians are available Mon-Fri 8 am-8 pm with no overtime charges.
	5.	We have after hour emergency service available.
	6.	In addition, we have a 24 hour answering service with the capability of paging the "On call” technician.
	7.	We have a chain of command of who will be sent out after hours so if one person is unavailable, the next one will fill in.
	8.	Saturday appointments are available with no overtime charges.
	9.	Service appointments can also be made by Email with our "On line" capability to schedule.
	10.	We use real financial accounting to come up with our prices rather than charging what "everyone else" does.
	11.	Our "Flat Rate" method of pricing lets you know before we start what the cost of your repairs will be.
	12.	One day replacement. In most cases, we can replace your old system so that you will not be without heating or cooling overnight. Sometimes on large or complicated systems, that means we will supply temporary heating/cooling for you at no additional cost.
	13.	Twice each year we offer the most comprehensive Fall & Spring "Tune-Up/Check-Up" programs that are available anywhere and at this time are specially discounted.
	14.	We service all brands.
About Our Service Technicians
	15.	We hold weekly meetings with our service technicians to discuss situations and concerns that come up in the field.
	16.	We test our technicians regularly on the skills we know are necessary.
	17.	We insist that all certifications required of our technicians be kept current.
	18.	We enroll our technicians in job-related education classes, so they will be better able to serve you.
	19.	Our service technicians take their trucks home at night to be able to (1) respond to after hour calls more rapidly and (2) to go directly to their first call in the AM, without having to “go to the office” first.
	20.	We’ll do our best, to work our schedule around yours.
	21.	We’ll even work weekends by appointment for your convenience.
	22.	We schedule our work properly so you won't have to wait the entire day for us to show up.
	23.	We've "raised the bar another notch" by replacing the rigid, immobility of conventional 2-way radio systems by dispatching our technicians via computers and utilize provided cell phones to provide instant communication.
	24.	We keep in constant contact with our service techs so we know when they will be available for you.
	25.	We’ll call and let you know if we are running late.
	26.	We won't cancel your appointment because somebody "better" needs us right now.
	27.	We’ll even let you cancel an appointment without prejudice or penalty.
	28.	Senior citizen's discounts are always applicable.
	29.	First time customer discounts are available.
	30.	Yellow pages coupons are an integral part of our never ending effort to provide maximum value for minimum cost.
About Our Qualifications
	31.	Our commitment to servicing and repairing malfunctioning systems is equaled only by our commitment to installing the finest “Indoor Comfort” systems available.
	32.	From a simple service call, to a complete new energy saving installation, Climatemakers trained professionals stand ready to provide the ultimate for your "Indoor Comfort.
	33.	We understand what a "Total Comfort System" means and we make  that knowledge available to every customer we serve.
	34.	We read every article we can get our hands on about the products we sell.
	35.	We subscribe to numerous trade magazines so we know what is happening within our industry.
	36.	We keep ourselves informed. It takes time and money to belong to and support many trade associations so that we may provide you with the latest technology and "know how". Among them, the Local and National chapters of ACCA (Air Conditioning Contractors of America); Qualified Gas Contractors (QGC); Natural Gas Advantage (NGA) and the Better Business Bureau (BBB).
	37.	We ask questions of the manufacturer to know their product better.
	38.	We go to product training seminars to gain knowledge of the products  we sell.
	39.	We have live; working units in our service training class room and take things apart in the classes to get “hands-on” knowledge of how a product works.
	40.	We talk to others in the trade to learn what works for them.
	41.	We welcome sales reps into our office and let them show us their new wares.
	42.	We only use reputable wholesalers who will be there for us if there is a problem.
	43.	We are environmental friendly. We reclaim, rejuvenate, and recycle parts and materials to reduce waste and environmental damage. All of our service vehicles are fully equipped with EPA approved recovery machines, DOT approved refrigerant storage cylinders, and the latest leak detection systems.
About Our Sales & Design Departments
	44.	We’ll help you choose the best HVAC system for your home by using only quality, name brand products, plus you get the benefit of our 55+ years of experience.
	45.	Our designers and estimators are available for your convenience, 7 days a week including holidays.
	46.	Sales appointments can be made in the conventional way by phone or, with our “on-line” scheduling capacity or, by email.
	47.	FREE design by our experts will provide a complete analysis of your needs and then size and design the best system for your house.
	48.	Our FREE estimates are always in writing and in complete detail.
	49.	Performance guarantee. Upon Climatemakers design…we state in writing, the temperatures you can expect in your home.
	50.	We always quote you a firm price for the work. We never guess “what it should be around”.
	51.	We don’t use “Bait & Switch” tactics in our advertising.
	52.	We will provide you with a list of satisfied customers and testimonials upon request.
	53.	We never try to justify or compete with a competitor’s lower price. They must know what their work is worth.
	54.	We always use matching component parts and never substitute “off brand” parts to save a few dollars.
	55.	We do not install “used parts” for the same reason.
	56.	We carry product literature on the products we sell.
	57.	We have an entire library of reference material to draw from.
	58.	We know how to specify the right product for your application.
	59.	We’re not a “Broker Contractor”. Unlike some big box stores that sell you a  system and then "broker" it out to some unknown subcontractor who “may not know" or "may not care" as they cut corners to make more profit.
	60.	We’ll save you money. In addition to recommending high efficiency HVAC equipment for economy of operation, we have a variety of maintenance agreements that keep your system at optimum performance; specially discounted, semi-annual "Check-up/Tune-up" programs that make your equipment run more efficiently and help you keep your repair costs down...our web site offers "Cooling Tips", “Hot Tips" and a host of other answers to your HVAC problems.
	61.	We’ll be around after the sale. Our 55 years in business is a strong indicator that we are doing something right…like having a comfort specialist follow up on your new installation to see that our rigid specifications are adhered to and that you are satisfied with the work we did. That's our definition of QUALITY CONTROL.
About Permits, Licensing & Insurance
	62.	For your peace of mind, we have a Class "A" State Contractor's license and are similarly licensed in every city we do business. We also have a Mechanical and Qualified Gas Fitters License.
	63.	We religiously take out all required Permits and request the necessary inspections for your installation where required, so that you can be assured that your installation meets all code requirements.
	64.	For your protection, we carry Full coverage Insurance on our vehicles, on our operations and Workers Compensation on all our employees for any accident that may occur.
About Our Installations
	65.	With our own sheet metal fabricating shop, your installation is controlled by our employees from beginning to end. Where special wiring is required to conform to code requirements, a licensed electrician under our supervision will perform the work.
	66.	Our Installation Manager inspects all new jobs prior to the actual installation.
	67.	Our professional employees are uniformed and our vehicles are neatly painted and lettered. Both are easily recognizable and identifiable. Either observed by your neighbors will enhance their opinion of your good judgment and never be an embarrassment.
	68.	Our employees are customer oriented, and factory trained with frequent refresher courses. Combined with extensive interviewing and drug free testing we have insured the kind of people you will enjoy having worked in your home.
	69.	Our employees do not play loud music on the job nor work louder than necessary so that we won’t disturb you.
	70.	Our employees do not smoke or use bad language on the job.
	71.	Our employees wear shoe protectors and use drop cloths. We always remove any trash or debris from the site. It is our expressed goal to leave your residence in better condition than when we arrived.
	72.	At your request, we will explain at any stage, what we're doing so you have an understanding of what's going on.
	73.	Upon completion of the installation, we will test the installation to be sure that it is performing properly.
	74.	At this time, we place special emphasis on safety controls performance.
About Our Warranties and Guarantees
	75.	Our 12 month warranty with each new installation, guarantees you peace of mind for one year to assure your satisfaction after the installation.
	76.	Five-10 year, manufacturer's extended warranties (including parts and labor) are also available and offered. We strongly encourage you to purchase them for your equipment's protection after your 1st year warranty expires.
	77.	As a compliment to the manufacturer's extended warranties, Climatemakers also offers a variety of Planned Service and Maintenance Agreements that provide you with Reduced Rates and Priority Service.
	78.	Even when you have a “Manufacturer’s Warranty”, we will perform the warranty repairs ourselves, rather than making you depend upon the manufacturer to handle the problem.
	79.	We will fill out any paperwork necessary to guarantee your product becomes registered with the manufacturer.
	80.	We will keep your product information in our computer file so if there is a question about what is covered and for how long, we will have it available for you.
	81.	We will not penalize, or refuse to honor your warranty, because you "can't find the papers."
	82.	We will contact you before the warranty expires to offer you extended coverage.
Our Financial Plans
	83.	Visa & Master Card are welcome on all your transactions.
	84.	In addition to credit cards, we also have a full range of professionally managed, competitive-rate financing plans available to allow you to spread your payments over a longer period.
	85.	We will accept your personal check without subjecting you to undue scrutiny.
	86.	We will explain any charges to your satisfaction as we have nothing to hide.
	87.	We have an innovative (DIY) finance program that enables you to apply for credit on line.
Other FREE Benefits
	88.	The history of your equipment and all service calls are available at the click of a computer key.
	89.	For your convenience; we have one of the most comprehensive (250+ pages) web sites in the industry www.climatemakers.com.
	90.	You can learn from your easy chair (and our FREE website), how to be an instant HVAC expert. You can calculate (1) the heat loss of your house (2) the size of the equipment you require (3) your cost to operate it (4) tax savings that may apply to your home loan and/or mortgage payments and much, much more. Any size house, anywhere in the U.S.
	91.	You can see and learn, how your heating and cooling system, complete with accessories like humidifiers and air cleaners work. See how zoning works. Identify and learn the major components of your HVAC system, in your style house. All on our FREE website.
	92.	Our FREE, bi-weekly newsletter is a dependable source of timely tips, trends and discounts.
	93.	The $$$$$$$$$$$ worth of replacement parts we carry on our trucks and in our warehouse, means that usually you do not have to wait for a part to be shipped from the by the manufacturer.
Summary:
	94.	We DO MORE than just service, replace and install HVAC systems. We understand what a "Total Comfort System" means and we make that knowledge available to every customer we serve. Whether it is a humidifier, air cleaner, programmable thermostat or zoning, we can transform your mundane HVAC system into a wonderful, enjoyable, experience of "Total Indoor Comfort”.
	95.	FROM "ON HOLD" TO "ON LINE". You will pleased (as so many of our customers are) with the convenience of being able to obtain information, make a sales appointment or place a service call while clothed in your pajamas at midnight in the comfort of your own home. Our 250+ page web site not only provides you with a wealth of HVAC information but you can also comment on our job performance, ask a question and much, much more, online, from your home, 24 hours a day, 7 days a week (24/7).
	96.	Our commitment to optimum Indoor Comfort never ends, whether it relates to:
		*		Accessories that improve your comfort.
		*		Maintenance and service agreements to keep your system in tip-top shape.
		*		Pre-season check-ups that prepare your system for anything.
		*		Prompt service from our constantly trained technicians.
		*		Our office personnel who can provide your system's history with the click of a computer key.
	97.	We promise good service; our goal is to deliver great service.
	98.	We’ll never leave you without heating or air conditioning because of a technical problem we couldn't solve. Our professional service technicians are required to attend weekly service meetings where they are constantly updated on the latest service technology in addition to discussing problems encountered during the past week. We know better than most, that HVAC systems are not the same as they were 15 years ago. Backing them up are our trained service dispatchers, a Production Manager with over 26 years of field experience who also has free No matter how difficult your problem, rest assured that together we can solve it.
	99.	We listen to you. Our "How Do We Measure Up" form which accompanies every Job, is for the explicit purpose of encouraging you to tell us what we did wrong as well as what we did right.
	100.	Your comments are important to us. Climatemakers President personally downloads all company emails and distributes them to the proper departments with a follow up date specified. Positive and negative comments are posted on the company bill board.
	101.	We believe that our commitment to our customers is unmatched because we believe that OUR COMMITMENT TO OUR CUSTOMERS is unmatched, because we believe that excellence is the result of:
		“Caring more than others think is wise; Risking more than others think is safe; Dreaming more than others think is practical and Expecting more than others think is possible". “Some may do it cheaper…no one does it better”.
3rd Alert
	Already you have missed the deadline for the whopping 40% discount for our annual 32 point, preseason “Tune-up/Check-up” to get your heating system ready for winter but you still have 7 days to get the 30% discount which “ain’t” bad either!
	See the benefits for yourself! See it in writing, not only the name of each of the 32 points BUT the effect each point has on the performance of your system (and why you should not settle for less) by going to our website.Click here. We believe we are safe in saying, that no other local contractor dare match that list!...certainly not in writing and certainly not for $39.95, $49.95 or even $59.95.
	But you must act promptly and don’t forget, there is an additional $5 discount for scheduling online. On line reservations can be made by clicking here. Reservations can also be made by phone. Call: HOT-COLD (757-468-2653)

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