Many HVAC companies don’t even attempt to keep permanent records after the first year’s warranty expires. Even those that do, still rely on digging through voluminous files, knowing that the older the installation, the less likely any useful information will be found.

Contrast this with Climatemakers Customer’s Computer Support System which is the envy of our peers and the standard by which all computer systems are measured when at "the touch of a key", the history of every customer’s equipment is available for instant review.

I.e., when our technicians are dispatched to an address where we have made a call in the past 10 years (or if you call our office for any reason) simply typing in your address will immediately display on the computer screen, a complete history of your system...everything from the make and model of equipment to the date of every service call that has been made on the system, including the reason for the call and the corrections made.

As advanced as this “history at the touch of a key” system is, our Computerized Customer Support System includes much, much more. While still less than 50% of HVAC companies have service vans that are equipped with 2 way radios (our service vans have been equipped with 2 way radios for over 40 years) Climatemakers’s technicians are additionally equipped with a unique phone/pager combination that enables them, among other things, to be computer dispatched.

And within the next 90-120 days, all of our service technicians will be equipped with a new hand held computer. Complete with it's own printer, this latest innovation in the rapidly changing world of technology is now being field tested. From the customer's home, it will enable our service technicians to access the customer's account, update it as to the work performed and provide the customer with a printed copy of the results.

In addition, our Computerized Customer Support System provides a wealth of other information. Customers with Planned Service Agreements or other Preventative Maintenance plans are automatically scheduled on the correct dates for servicing. They are also notified in ample time for renewal of service agreements in order to avoid any loss of coverage.

The implementation and execution of our Computerized Customer Support System is the responsibility of the Chairman of the Board of Climatemakers, Melba Miller. Using the premier software program designed by Shafers (the acknowledged pioneer and leader of computer programs for HVAC dealers) Mrs. Miller recognized early on the advantages of the Customer Support System and the advantages the Shafer program offered.

She has been so successful with its implementation at Climatemakers that Shafers employs her part time as a trainer for other HVAC companies. As a consequence, she spends about 100 days each year, traveling all over the U.S., training, advising and consulting on the use and advantages of the Customer Support Program. For more information on the program and her availability for training CLICK HERE.

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