Ms Sherman,
Thank you for your personal response to my email. If the president of the company takes time to answer customer complaints, then that company deserves my business. I accept your most gracious offer of a no-cost one year service agreement with thanks and will call next week to schedule a Spring service call.

....and when our Webmaster posted the "51 Reasons page" to our website, he made this comment:

"You don't know how true this is. We had one of your competitors install a unit about 3 years ago - still under warranty and the compressor has failed. I had them out Saturday to fix it - you wouldn't believe the excuses I've went through and it still is not fixed... Once this contract is over, I'm moving over to Climatemakers, or maybe even before. I can't tell you how ticked I am when I typed out each line, and had to go .. "Nope, they didn't do this"...Too bad I didn't know about Climatemakers back then!

> [Original Message]
> From: Shawn Conaway <cconaway@xxxxxxxxx.net>
> To: <comfort@climatemakers.com>
> Date: 12/17/02 10:13:02 PM
> Subject: Why I Work for Climatemakers.
>
>
>                                   WHY I WORK FOR CLIMATEMAKERS

Because my supervisor takes time to listen to me. Right or wrong, I can express my opinion. This gives me the opportunity to learn from my mistakes so that when I learn the correct way to do things, I won’t repeat that mistake in the future.

Climatemakers’s continuous education…in the field…on the phone with the service manager...in a class room with a factory representative, the opportunity is there for all employees to sharpen their skills…learn new ones. I’m learning people skills (sales) so that I can be an even better technician.

The “Incentive Programs” where I can increase my wages weekly, monthly, and yearly for just performing the regular duties that are expected of me.

The equal opportunity of being “Technician of the Month” based on work performed (not if your supervisor likes you) and the rewards are great! ($75.00 to purchase tools of my choice).

Health Insurance and Supplemental Insurance if injured (on or off the job) for myself AND my family. An IRA so I can build a nest egg to fall back on when I'm too old to give
great customer service effectively.

A Summer party to show that your sweat and risk of heat stroke was appreciated…a Christmas party to show that your frost bite and runny nose was noticed…and the year end “Cash Service Award” is the best! It not only made my Christmas complete, but made the long hours, hot
attics, crawl spaces, spiders, mud, and the dispatcher bad day attitude, all
worthwhile. That's why I work for Climatemakers.

Thank you for a great year,
Shawn Conaway #36

P.S. Special thanks to:

John Kerr (Supervisor)
Merry Sherman (President)for giving me the opportunity.
Melba Miller (Owner) for her encouraging words and in depth conversations
Henry Rodgerson for starting it all fifty years ago.

--- Shawn Conaway
--- cconaway@xxxxxxxxx.net

…some additional customer's comments:

"Chris, Tony, and John were very professional and courteous.  They should be considered an asset to your company.  They made a difficult job at a very hot time of year easy to adjust to.  I would like to thank and commend them".

Very Good, Very Nice, a pleasure to have such nice people in our home working.
 

Will highly recommend your company to others.  Am very satisfied with your company.

The installer was a capable and courteous individual.  He cleaned the area of all debris such as old concrete slabs that the unit was mounted on etc.  Mike is a most impressive young man.

Employees were on time, courteous and professional.

Wonderfully polite, Knowledgeable, Clean.  The men really knew what they were doing and explained the system to us very well.

I love my furnace!  (of course, haven't had to use it yet). They did a beautiful job installing it.

John Kerr and his associates did a great job.  They were prompt, fast and very pleasant.  We were extremely pleased with the job..

You gave very prompt service in the middle of the very hot summer - Thank You.
 

Remember:  The company You Choose To Install and Service Your System Will Determine The Degree of Comfort and Satisfaction You Enjoy.